Returns and Warranty
If something is not right, we will make it right. Here is exactly how our return and warranty process works.
7 days
To start a return from delivery date
1 year
Manufacturer warranty on every product
30% restocking
Fee deducted from refund on approved returns
Return policy
You may return most items within 7 days of delivery for a refund of the product price. Items must be in original condition with all packaging and accessories.
30% restocking fee: Approved returns are subject to a 30% restocking fee, deducted from your refund. Example: on a $500 item, you receive a $350 refund.
Bulk orders and high-value items are non-returnable. Bulk orders (multiple units of the same product) and any item priced over $1,000 cannot be returned. If a non-returnable item arrives defective, we will exchange it for the same item at no cost to you.
Return shipping is at your expense in all cases, including damaged items or shipping errors. Please contact us first if an order arrives damaged or wrong so we can help you file a claim.
Eligible for return
- Unused items in original packaging
- All accessories, manuals, and cables included
- Within 7 days of delivery
- Damaged or defective on arrival
- Wrong item shipped
- Single-unit orders priced $1,000 or less
Not eligible
- Items damaged from misuse, accident, or unauthorized modification
- Items outside the 7-day window
- Items with missing packaging or accessories
- Special-order or custom-configured items
- Bulk orders (multiple units of the same product) — defect exchange only
- Items priced over $1,000 — defect exchange only
How to start a return
- 1
Email us
Send an email to sales@visionbaysecurity.com with your order number and a short description of why you want to return the item.
- 2
Get return authorization
We reply within one business day with a Return Authorization (RA) number and the return address. Do not ship anything until you have this.
- 3
Pack and ship
Repack the item in its original box with all accessories, include the RA number, and ship it via a trackable service. Keep the tracking number for your records.
- 4
Refund processed
Once we receive and inspect the item, we process your refund within 5 business days to the original payment method, less a 30% restocking fee.
Warranty coverage
Every new product carries the manufacturer's warranty (typically 1 year, some brands longer). Check the individual product page for the exact warranty period.
What is covered: defects in materials and workmanship under normal use.
What is not covered: damage from misuse, accidents, unauthorized modification, water damage in non-weatherproof units, and normal wear.
We handle the RMA for you
You do not have to deal with the brand directly. Contact us with your order number and the issue, and we work with the manufacturer to get you a replacement or refund. No phone trees, no "call the manufacturer" runaround.
Ready to start a return?
Contact us with your order number and we will get you set up.