Privacy Policy

Information we collect

We collect the following categories of information from you:

• Account information — name and email if you create an account.
• Order information — billing and shipping address, phone number, order history, and items you buy.
• Payment information — card or PayPal details are processed by our payment provider; we do not store full card numbers on our servers.
• Communications — emails you send us, product reviews you leave, and messages through our contact page.
• Automatic information — IP address, browser type, pages viewed, device type, and referral source. This helps us keep the Site fast and secure.

How we use your information

• Process and ship your orders and handle returns or warranty claims.
• Send you order confirmations, shipping updates, and invoices.
• Respond to your questions and support requests.
• Publish product or company reviews you choose to submit (only after our team reviews them).
• Keep the Site secure and prevent fraud.
• Improve product listings, checkout flow, and overall experience.

Who we share it with

We share information only with parties that help us run the store:

• Payment processors to charge your card or process PayPal payments.
• Shipping carriers so we can deliver your order.
• Cloud hosting and email providers (Vercel, Google Firebase) that host the Site and store our records.
• Legal authorities when required by law, court order, or subpoena.

We do not sell your personal information.

Cookies

We use a small number of cookies for essential Site functions like keeping you signed in and remembering items in your cart. We do not run third-party ad-tracking cookies. You can block cookies in your browser settings, but some parts of the Site may not work properly.

Your rights

You may:

• Ask what information we hold about you.
• Ask us to correct or delete your information.
• Ask us to stop emailing you promotional messages.
• Close your account at any time.

To make a request, email sales@visionbay.co.site or sales@visionbay.store. We respond within 30 days.

Data retention

We keep order records for as long as required for tax and warranty purposes (typically seven years). Account information stays until you ask us to delete it. Server logs are kept for up to 90 days.

Security

We use HTTPS everywhere, industry-standard cloud infrastructure, and least-privilege access controls. No system is perfectly secure, so if you believe your account has been accessed without permission please contact us right away.

Children

The Site is not directed at children under 13, and we do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of the Site after changes means you accept the updated policy.

Contact us

VisionBay

6209-6211 Dean Martin Rd, Las Vegas, NV 89118

Email: sales@visionbay.co.site

Phone: +1 (702) 602-1534